According to Forrester, by 2021, 40% of in-store sales are expected to be web-influenced during the customer’s purchase journey. Online-only retailers are setting up a physical store and brick and…
As customer expectations continue to grow, improving customer experience is key to winning today’s empowered customers. Although retailers have recognized the need for a holistic customer experience, most of them fail…
Loyalty programs are powerful and effective tools for brands, offering numerous benefits. They help businesses drive more meaningful and lasting relationships with their customers, maximize their Lifetime Value (CLV) and…
Building loyalty is essential. But it’s also an investment. Loyalty leaders invest in creating long-lasting relationships with their customers not only through a structured loyalty program but also by incorporating…
We are really excited to announce that QIVOS blog is amongst the top 25 loyalty blogs globally. QIVOS blog has been included in “Top 25 Customer Loyalty Blogs and Websites…
According to Forrester mobile payment transactions in the US will grow to $282.9 billion by 2021. Mobile payments along with the new payments methods are transforming the customer journey and…
Excelling at customer loyalty is a marathon, not a sprint. Modern businesses have already identified the importance of building customer loyalty and have prioritized their actions towards this approach. In…
Building customer loyalty is crucial to maintaining a successful and profitable business. Especially today, where customers are more demanding and their expectations are rapidly growing, forcing businesses to deliver customer…
Customer loyalty and rewards programs aim to boost customer engagement, enhance customer experience, drive repeat purchases and maximize ROI. However, many brands today face difficulties reaching these targets and the…
The best customer loyalty programs don’t just engage with and reward shoppers when they make purchases. They also give points for a variety of different actions. Rewarding your loyal customers…