As customer expectations continue to grow, improving customer experience is key to winning today’s empowered customers. Although retailers have recognized the need for a holistic customer experience, most of them fail…
In today’s unified commerce, with the evolution of the communication channels and platforms, the customer journey has changed dramatically. Although the stages of the customer journey remain the same (search…
Loyalty programs are powerful and effective tools for brands, offering numerous benefits. They help businesses drive more meaningful and lasting relationships with their customers, maximize their Lifetime Value (CLV) and…
Building loyalty is essential. But it’s also an investment. Loyalty leaders invest in creating long-lasting relationships with their customers not only through a structured loyalty program but also by incorporating…
We are really excited to announce that QIVOS blog is amongst the top 25 loyalty blogs globally. QIVOS blog has been included in “Top 25 Customer Loyalty Blogs and Websites…
According to Forrester mobile payment transactions in the US will grow to $282.9 billion by 2021. Mobile payments along with the new payments methods are transforming the customer journey and…
In the age of the customer where consumers are ultra-connected, their needs and expectations are actively growing. In order to win today’s demanding customers and meet their high expectations for…
Excelling at customer loyalty is a marathon, not a sprint. Modern businesses have already identified the importance of building customer loyalty and have prioritized their actions towards this approach. In…
The European General Data Protection Regulation (GDPR) deadline is officially set for May 25, 2018, forcing every business that is collecting, handling and analyzing personal data in the European Union…
Building customer loyalty is crucial to maintaining a successful and profitable business. Especially today, where customers are more demanding and their expectations are rapidly growing, forcing businesses to deliver customer…
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